The “Designing the User Experience" poster

Analysis Phase

• Meet with key stakeholders to set vision
• Include usability tasks in the project plan
• Assemble a multidisciplinary team to ensure complete expertise
• Develop usability goals and objectives
• Conduct field studies
• Look at competitive products
• Create user profiles
• Develop a task analysis
• Document user scenarios
• Document user performance requirements

Design Phase

• Begin to brainstorm design concepts and metaphors
• Develop screen flow and navigation model
• Do walkthroughs of design concepts
• Begin design with paper and pencil
• Create low-fidelity prototypes
• Conduct usability testing on low-fidelity prototypes
• Create high-fidelity detailed design
• Do usability testing again
• Document standards and guidelines
• Create a design specification

Implementation Phase

• Do ongoing heuristic evaluations
• Work closely with delivery team as design is implemented
• Conduct usability testing as soon as possible

Deployment Phase

• Use surveys to get user feedback
• Conduct field studies to get info about actual use
• Check objectives using usability testing

--UPA